Privacy Policy

Last updated: October 2026

Introduction

This privacy policy explains how we collect, use, store, and protect personal information provided by visitors to our website and clients using our property advisory services. We are committed to maintaining the privacy and security of your personal data in accordance with applicable United Kingdom data protection legislation.

Information We Collect

We collect and process personal information that you provide directly when enquiring about or engaging our services. This information may include:

Full name and contact details including email address
Property requirements and preferences
Budget parameters and timeline information
Communication history and correspondence records
Information provided during consultations and service delivery

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information through cookies and similar technologies, including browser type, device information, IP address, pages visited, and time spent on our website. This information helps us improve website functionality and understand how visitors interact with our content.

How We Use Your Information

We process personal information for the following purposes:

Responding to enquiries about our services
Providing property advisory services you have engaged
Conducting property searches based on your specified criteria
Coordinating viewings and communicating with property representatives on your behalf
Maintaining records of our professional relationship
Improving our services and website functionality
Complying with legal and regulatory obligations

Legal Basis for Processing

We process personal data under the following legal bases:

Contract performance: processing necessary to deliver services you have engaged
Legitimate interests: processing necessary for our business operations, provided this does not override your fundamental rights
Consent: where you have provided explicit consent for specific processing activities
Legal obligation: where processing is required to comply with applicable laws

Information Sharing and Disclosure

We do not sell personal information to third parties. We may share your information in the following limited circumstances:

With property owners or their representatives when coordinating viewings or negotiations on your behalf, and only with your prior consent
With service providers who assist our business operations, subject to confidentiality obligations
When required by law or to comply with legal processes
To protect our rights, property, or safety, or that of others

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Client records are typically retained for seven years following the conclusion of service engagement to comply with professional and legal requirements. After this period, personal data is securely deleted or anonymised.

Your Rights

Under applicable data protection legislation, you have certain rights regarding your personal information:

Right to access: request copies of personal data we hold about you
Right to rectification: request correction of inaccurate or incomplete information
Right to erasure: request deletion of your personal data in certain circumstances
Right to restrict processing: request limitation of how we use your data
Right to data portability: receive your data in a structured, commonly used format
Right to object: object to processing based on legitimate interests
Right to withdraw consent: where processing is based on consent, you may withdraw this at any time

To exercise these rights, please contact us using the details provided on our contact page. We will respond to requests within one month unless the request is particularly complex.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage systems, encryption of sensitive information, access controls, and regular security assessments. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Personal information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection requirements.

Children's Privacy

Our services are not directed to individuals under sixteen years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable legal requirements. Significant changes will be communicated through our website, and the updated policy will indicate the revision date. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

For questions about this privacy policy or our data protection practices, please contact us at the address provided on our contact page. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office, the UK's data protection supervisory authority.